![]() ![]() ![]() It'll be my pleasure to help you out again. Through that method youll be able to contact a support agent. Choose a way to connect with us, either start a chat or get a callback. Enter your concern, then select Contact Us. ![]() If you want to contact support follow these steps: Go to Help. You can always get back to us if you need further assistance with managing your account. Im here to help with contacting our phone support and getting this resolved with you. Just in case, Ill add these articles for future reference: Download QuickBooks Desktop. Select Contact Us at the bottom to connect with our live support. I'm also sharing this reference in case you need to update your credentials in QBO: Change your Email, User ID, or Password for QuickBooks Online. Heres how to reach them: In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help. For more insights, check out this resource: Verify your account with multi-factor authentication or two-step verification. Select Contact Us to connect with our live support.Īlternatively, you can get the code sent to your email to get into your account.Enter a short description of your concern and press Enter.Click the (?) Help icon in the upper right-hand corner of the dashboard.If you're still unable to receive a code, I recommend contacting our Customer Care Support team for further troubleshooting. You may try turning your phone off and back on again. Thanks for getting back to us, our priority to ensure you can verify and get into your account using your phone number. Please let me know in the comments if you have other multi-factor authentication concerns in QBO. To learn more about multi-factor authentication, please refer to this article: Verify your account with multi-factor authentication. Then, go back to the QBO login page to sign in and access your account. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.In the Two-step verification field, select Turn on.Then, from the left menu, click Sign In & Security.To fix this, you can set up code verification via text message. It's also possible that the phone number you entered was not selected as the default setting in QuickBooks Online (QBO) to send the text message verification. You'll want to reach out to your phone provider to see if your project can be configured to receive SMS messages and shortcodes, allowing you to receive Intuit validation codes. Your phone plan doesn’t allow you to receive messages from shortcodes.Your phone plan doesn’t include SMS text messages.The phone number that is associated with your Intuit Account is incorrect.Hello there, I'm here to help you get through this so you can successfully set up a two-step verification in your QuickBooks Online (QBO) account.įirst, allow me to share some possible reasons why you didn't receive a verification text message: ![]()
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